SHIPPING AND RETURNS

NomadX is pleased to offer free shipping options with no minimum spend. All shipping options are subject to product availability.

1. Deliver to Your Address
Free shipping islandwide, 3 - 5 days delivery

2. Self-Collect at NomadX (Plaza Singapura)
Free, same day collection for retailer's products that are available in the physical store

3. Choose Ninja Box* at CapitaLand Malls
Free shipping, 3 - 5 days delivery
*By selecting Ninja Box, you agree to the Ninja Van Terms & Conditions (links to https://packs.ninjavan.co/pages/terms-conditions)


Mall

Location

Bedok Mall

Level 1, side entrance

Bukit Panjang Plaza

Level 3, next to Roof Garden Plaza

Bugis+

Level 3, opp #03-19

IMM

Level 2, next to #02-23

Jcube

Level 2, within JAvenue

Junction 8

Level 3, next to #03-10

Lot One

Mezzanine between Basement 2 & Basement 3

Plaza Singapura, The Atrium @ Orchard

Level 3, next to #03-40

Raffles City

Basement 2, Lobby A

The Star Vista

Basement 1, next to #B1-45

Tampines Mall

Level 5, Lift Lobby

Westgate

Basement 3, Lift Lobby A


RETURN POLICY

  1. Original tax invoice is needed for return within 7 days from date of delivery.
  2. If you have changed your mind or the product is defective and would like to return your purchases, please note that we will only accept returns that:
    • Have not been opened
    • Have all seals and tags intact (if any)
    • Is unworn, unwashed or unaltered (if applicable)
  3. Returns are not applicable for these items:
    • Food & Beverage
    • Undergarments
    • Personalised items
    • Products that has been marked as non-returnable in their product display page by retailers.
  4. For all returns, you will need to include any of the following that came together with your products:
    • Free gifts
    • Warranties
    • Manuals
    • Any other accessories
  5. Product can be returned for a refund within 7 days from date of purchase for any of the following reasons. (Change of mind, Incorrect item received, defective/damaged item received)
  6. Items not purchased via NomadX.sg is not eligible for return.
  7. Product can be returned for a refund within 7 days from date of purchase for any of the following reasons. (Change of mind, Incorrect item received, defective/damaged item received)
  8. Items not purchased via NomadX.sg is not eligible for return.
  9. Once the returned product is received by NomadX retailer, the product will be inspected and if the product is in an unsuitable condition, NomadX retailer may refuse the refund. NomadX retailer’s decision is final and no correspondence will be entertained.
  10. Upon receipt of the returned product in acceptable condition as per clause b, the refund will be made after deduction of the return delivery fee based on the selected mode of return to the mode of payment used to place the order within 30 days.
  11. NomadX reserves the right to alter the return policy at any time.

How to Return Your Purchase

  1. Click on "My Account" > "My Orders" to return your order.
  2. Select your method of return
  3. Click confirm to process the return.
  4. You will receive an email notification should your request for return be successful.
  5. Refunds for successful returns will be processed within 30 days from the receipt of a successful return email notification. Should the reason for return be a change of mind, the refunded amount will deduct the delivery fees for the item from the return address to the retailer address.

Copyright © 2013-present Magento, Inc. All rights reserved.